Terms of Service

These terms govern use of Mindmap Teams (“the Service”) by paying customers and their participants.

Provider: Bonove Consultancy, KvK 74723499, registered in Amstelveen, the Netherlands. See /imprint for full company details. Contact: gdpr@mindmap.team.

Legal basis: for paid accounts, processing is based on performance of the contract (GDPR Art. 6(1)(b)). For workshop participants the consent regime in /privacy applies.

1. Definitions

Account: a facilitator identity created by a Customer. Customer: the natural or legal person who creates an Account and uses the Service. Participant: a third party who joins a workshop via a Customer’s invitation. Content: all text, transcripts, audio, canvas elements and derived syntheses brought into the Service by Customer or Participants.

2. Account and access

Accounts are created by invitation. The Customer is responsible for keeping credentials confidential and for all activity under the Account. Suspected compromise must be reported immediately to gdpr@mindmap.team.

3. Acceptable use

The Service is intended for facilitating workshops. The Customer shall not use the Service for unlawful purposes, for processing special category personal data (GDPR Art. 9) without prior written approval from Bonove, or for intentionally overloading the infrastructure (DoS, scraping, automated bulk creation).

4. Ownership of Content

The Customer retains all rights to Content contributed by themselves or their Participants. The Customer grants Bonove a limited, non-exclusive, royalty-free operational licence to store, process and display the Content insofar as necessary to provide the Service (transcription, synthesis, display to Participants, backups). This licence ends upon termination of the agreement, subject to statutory retention obligations.

5. AI-generated output

The Service uses large language models (including Anthropic Claude) to summarise transcripts and derive canvas actions from spoken instructions. Consistent with the transparency requirements of the EU AI Act, such output is visibly marked as AI-generated. The Customer acknowledges that AI output may contain errors and remains responsible for substantive review before any use outside the Service. Bonove does not warrant the accuracy, completeness or fitness for a particular purpose of AI output.

6. Liability

Bonove’s total liability towards the Customer arising out of or in connection with the agreement is in all cases limited to the amount paid by the Customer to Bonove for the Service in the twelve (12) months preceding the event giving rise to the liability. Bonove is not liable for indirect damages, consequential loss, lost profits, loss of data or business interruption, save for intent or wilful recklessness.

7. Termination

Either party may terminate the agreement effective at the end of a calendar month, with thirty (30) days’ written notice, unless a different period is agreed in writing. Bonove may suspend or terminate an Account immediately upon material breach of these terms, suspected fraud, or threat to the infrastructure. After termination, Content and associated personal data are deleted within thirty (30) days; statutory retention obligations remain unaffected.

8. Governing law and jurisdiction

These terms are governed by Dutch law. Disputes are submitted exclusively to the competent court in the district of Amsterdam (Rechtbank Amsterdam), unless mandatory law provides otherwise.

9. Changes

Bonove may amend these terms. Material changes will be announced at least thirty (30) days in advance via the registered contact address. The version shown at the top of this page is always authoritative.

10. Subscription terms

This section is pending legal review (#80). The text below is a placeholder and is not final or legally binding.

Term and renewal. Subscriptions are billed monthly and renew automatically at the end of each billing period. The Customer may cancel at any time; cancellation takes effect at the end of the current billing period. For Customers qualifying as consumers under Dutch law, the right to cancel monthly after the first term is guaranteed pursuant to the Wet van Dam (Art. 6:237(o) BW).

Price changes. Bonove will notify the Customer of any price change at least thirty (30) days before it takes effect via the registered contact address. Continued use of the Service after the effective date constitutes acceptance of the new price.

Right of withdrawal. The Service is a digital service provided to business customers (B2B). By completing checkout, the Customer explicitly requests immediate access and acknowledges that the right of withdrawal under Art. 6:230p BW is waived upon commencement of service delivery.

VAT. Prices are exclusive of VAT. For EU-based business customers outside the Netherlands who provide a valid VAT identification number, the reverse-charge mechanism applies (BTW verlegd) in accordance with Art. 44 of the EU VAT Directive (2006/112/EC). The Customer is responsible for self-assessing and remitting VAT in their jurisdiction.